Contract planning is open now. Active service begins only after required insurance, partner protocols, appropriate transportation capacity, and written service agreements are confirmed.
Organizations we aim to support
Diagnostic laboratories
Collection coordination and local route planning aligned with receiving requirements.
Medical practices and clinics
Partner-directed collection support organized around scheduling and patient experience.
Outpatient and post-acute settings
Defined service windows and handoffs for organizations with recurring needs.
Healthcare logistics partners
Local pickup and delivery coverage planned under clear operating agreements.
Proposed support model
- Coordinate the request, service window, origin, destination, and authorized point of contact.
- Provide partner-directed specimen collection support under established procedures.
- Plan scheduled or time-sensitive pickup and delivery routes as insured transportation becomes available.
- Document pickup, transfer, and delivery handoffs using the partner-approved process.
- Confirm completion and escalate exceptions through defined communication channels.
What to include in an initial inquiry
Business-level information helps us evaluate fit without exposing patient information.
- Organization name and type
- Service locations
- Estimated volume or frequency
- Preferred service windows
- General collection or route needs
- Receiving laboratory or destination
- Desired planning timeline
- Insurance or vendor requirements
Do not send patient names, dates of birth, medical records, test information, or other protected health information through standard email.
Frequently asked questions
Are CollectionWells services active now?
Contract discussions and operational planning are open. Active service has not begun and will start only after required insurance, transportation capacity, partner protocols, and written agreements are in place.
Can individual patients schedule directly?
No. CollectionWells is being developed as a business-to-business service for contracted healthcare organizations and is not accepting patient self-referrals or direct-to-consumer appointments.
Is CollectionWells a diagnostic laboratory?
No. CollectionWells does not perform laboratory testing or interpret results. Those responsibilities remain with the appropriately licensed laboratory or healthcare professional.
Where will services be available?
The initial focus is Philadelphia, Pennsylvania. Exact coverage, scheduling, and route availability will depend on verified capacity and each written partner agreement.
Is medical courier service available?
Dedicated medical courier service is planned, not currently active. Launch depends on obtaining insured transportation capacity and confirming partner handling requirements.
How will sensitive information be handled?
Before any active engagement, the partner and CollectionWells must define authorized, secure communication and documentation procedures. Standard website email should never be used to send protected health information.
What creates a service relationship?
Only an authorized written agreement or statement of work creates a service relationship. Viewing this website or sending an inquiry does not create one.
Keep the one-page overview.
Download the CollectionWells capability statement for internal review or a contracting conversation.
contracts@collectionwells.com